Returns and Refunds
Returns and Refunds
If you have any issues with the quality of the product after receiving it, you may return the item to us for a return or exchange within 7 days of receipt; provided they are in their original packaging and in resalable condition, but Non-quality problems require you to bear the round-trip freight.
To request a return, exchange, or to inquire about your order, please contact customer service at firstname.lastname@example.org. Include your order number in the subject line for best results.
- Your refund will be processed within 3 days after we receive the return package for you.
- Please note that the refund part only includes the cost of the item, the shipping cost will be deducted.
- After processing the refund for you, we will send you a refund email. If you paid by credit card, the refund will be processed by the bank, which takes about 3-10 days to process. Please pay attention to your credit card refund records and bills. If you find no relevant records, please contact your bank to check the refund progress.
Orders paid with Paypal will be processed by Paypal and refunded to your Paypal account within 1-2 days
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to our address.
For defective or damaged products, please contact us at the customer service number or e-mail address below to arrange a refund or exchange.
- Please noteb Yamalincolthes is not responsible for Customs and Duty charges or shipping charges on authorized returned merchandise.
contact us email@example.com